As a child, Erin Reardon was inspired by her father’s 38-year field operations career at Verizon. Today, she’s forging her own path as a local manager.
Katherine Segovia
Communications Consultant- Recruitment Marketing, Verizon
Growing up, Erin Reardon remembers seeing her dad come home from work, proudly sporting his steel-toe boots and Verizon shirt after a day in the field. Erin’s father has been with the company for 38 years — and his daughter eagerly followed in his footsteps.
“I feel like I grew up in the company,” Erin said. “I’ve always been passionate about Verizon, so being able to come in and have that shared experience with my dad has been amazing.”
Empowering her team
Today, Erin is a local manager of network operations, leading a team of Verizon Fios technicians who install, maintain, and troubleshoot our network. A day in her life involves performing safety quality inspections, ensuring customer satisfaction, and removing any challenges that would prevent her team from delivering the best service. Her biggest goal as a leader is to empower her team to succeed.
“As field technicians, our goal is to get our customers’ service running smoothly with the best quality,” Erin shared. “Verizon is the place to be for a career in the field because no two days are ever the same — there are always new experiences that help you learn and thrive.”
Her journey to Verizon’s Field Operations team included a variety of support and training, from pole climbing and ladder safety to leadership training. Mentors across the company have also played an integral role in her professional development, helping Erin mold her leadership style and understand how she can best support her team.
“I’m five years into the company and it’s been an awesome experience. I’ve learned so much, honed my leadership capabilities, and I feel really proud of the work that I’ve been able to do,” she shared.
Looking ahead
What’s next for Erin? Continuing to move her career forward by pursuing a master’s degree, courtesy of Verizon’s tuition assistance benefit that provides employees with up to $8,000 annually for education. For Erin, benefits like this, along with the network of people she has met at Verizon, have been invaluable in her career journey.
“I’ve been fortunate to meet a diverse group of people who have been supportive. They’ve pushed me to be the best I can be in my role,” she shared. “Your network is huge in this company, so introduce yourself to as many people as you can across a wide variety of departments — understand their roles. Know how you can help them and how they can help you.”
Field operations is the backbone of our business. Erin’s advice for other women who are looking to get into this field? Don’t be discouraged. Jump in and do it — because you can do it.
Connecting, maintaining, and troubleshooting — it’s all in a day’s work. From fleet mechanics to field technicians and beyond, the V Team is the place to be if you’re looking for a career in the field.
