Technology Helps Retailers Shake Up Status Quo

Contact centers are key to creating the customer experience and developing a brand’s image, and with the advent of cloud technology, they have a bigger role than ever.

A.I. is an emerging technological field that promises to transform and enhance the way we do business and interact with the world.

Today’s connected customer is more demanding than ever. They expect customer service to be efficient, effective and personalized — every single time. Artificial intelligence is helping many companies consistently deliver on these demands at scale without overburdening customer service teams.