The need for convenience as a part of the guest experience has reshaped the industry standard offering across a competitive hospitality landscape.
Darien Long, Senior Vice President
Specialty Access Control Solutions,
dormakaba USA Inc.
Travelers’ expectations are no longer the simplicity of a clean room to lay their head; they desire seamless integrated experiences with minimal disruption at every stage of their stay. This evolution is expedited by the rise of everyday life experiences becoming more digitized, making seamless tasks less frictionless and more practiced by the everyday consumer. This quest is driving hotels to integrate advanced technologies across the property and well beyond, ensuring each stay is comfortable, secure, and enjoyable.
The traveler’s expectation for convenience
Gone are the days when lengthy reception desk lines were an acceptable part of the hotel experience. Instead, travelers now expect a variety of options that allow them to pivot their choice based on need, providing a smooth, efficient process that allows them to start — and end — their stay with ease, minimizing any wait times.
dormakaba, a leading hospitality access control solutions provider, recognizes that streamlined check-in and check-out processes set the tone for an enjoyable trip, and is making strides in revolutionizing the way hotels manage guest access.
Best-in-class hotels offer an array of check-in options for guests; they have a combination of in-person, mobile, and kiosk experiences. This thoughtful, integrated approach gives guests the power of choice in their experiences, and once check-in and credentials have been issued, guests have seamless access across the resort or hotel.
“Delivering an exceptional guest experience starts with building the best digital management tools in the industry.” said Jim Gist, president of Integrated Resort Advisors, who provides fraction CXO services to some of the largest resorts in Las Vegas and Miami. “By leveraging advanced solutions like those from dormakaba, we can offer a seamless check-in process that empowers our guests with choices —whether through a mobile app, a kiosk, or an in-person experience.”
The role of digital wallets in enhancing security and convenience
One of the most transformative advancements in hospitality is integrating digital wallets for a new level of convenience and confidence in security for hotel guests. These wallets leverage advanced encryption and tokenization to protect sensitive information, significantly reducing the risks of data breaches and fraud.
Advancements in the digital wallet experience, like web-provisioning, now allow hotels to deliver a check-in experience outside of a defined mobile application, granting access to all guest types, regardless of booking method. This experience was previously restricted to loyalty members only.
Additionally, once the check-in process is completed, the user can save their digital keycard to their wallet for future access. This eliminates the previous process of going back to the application each time secure access is needed. Instead, the guest only needs to present their phone to the door reader, and access is granted.
Hotels are able to implement this solution with dormakaba’s recently announced integration with Apple Wallet.
How dormakaba leads the way
By integrating with Apple Wallet, dormakaba provides a cutting-edge system that enhances both convenience and security. This system allows guests to use their iPhones or Apple Watches to unlock their rooms, offering a frictionless check-in process that begins well before arrival.
Guests can also securely share room keys, customize controls for recipients, update permissions, and revoke key access. The digital keys stored in Apple Wallet are encrypted and use tokenization, adding an extra layer of security that traditional key cards cannot match.
As companies like dormakaba continue to drive innovation in the hospitality industry, hotels utilizing its technologies aren’t just keeping pace, they’re setting new standards for the modern traveler. With the added benefits of systems integrated with Apple Wallet, the guest experience is more effortless and enjoyable than ever before.
Click here to learn more about how dormakaba can help elevate your guests’ experience
